TERMS OF SALE
LGL reserves the right to change these terms and conditions at any time, without notice. By purchasing animals from LGL, you accept and agree to be bound by any changes to these terms and conditions.
The terms and conditions as posted on LGL's website override any other terms and conditions, whether provided in written or oral form. Customers are encouraged to review the terms and conditions on LGL's website prior to purchasing animals.
What Leopard Geckos London Provides
LGL will provide healthy, well-started animals who are true to their photos within reason.
We will provide all of the information we have on any animals sold, including bloodlines, hatchling photos, and photos of adult parents.
We are happy to answer any and all questions regarding our animals.
What Leopard Geckos London Expects
LGL expects Leopard Geckos to be housed in safe, appropriate setups.
We expect Leopard Geckos to be housed alone, as they are solitary animals and we have had issues with cohabited animals in the past.
We expect that if owners choose to breed their animals, they adhere to industry standards (not crossing albino strains, not breeding animals with clear defects, or unknown genetics), and always keep the animal's welfare at the front of their minds.
Deposits
The customer acknowledges that a non-refundable deposit of 25% of the total purchase price is required to reserve a gecko from LGL.
The customer agrees to pay the remaining balance of the purchase price by the deadline stated on their invoice. If payment is not received by this deadline, LGL reserves the right to pull out of the sale and retain the deposit.
Deposits are non-transferable unless otherwise agreed upon by LGL in writing.
LGL reserves the right to void a sale for any reason. However, if the customer is not at fault, the deposit will be returned to the customer.
In the event that the customer misses their payment deadline and LGL does not hear from them, LGL will void the sale and retain the deposit.
Age Restriction
Leopard Geckos London requires all transactions to be completed by persons over the age of 18. We accept parents/guardians buying on behalf of reptile enthusiasts under this age.
We may require a photo of a valid ID, which is not stored on our systems and is deleted as soon as identification is confirmed.
Proof of Appropriate Setup
LGL always aims to put animal welfare over sales, so proof of a safe and appropriate setup may be required before a deposit is accepted.
For more information on what LGL considers good husbandry, see here.
Returns
In the heartbreaking and rare event that your animal is Dead on Arrival, LGL will issue a full refund as long as reasonable evidence is presented.
If your animal arrives sick and is confirmed as such by an exotic vet, a full refund will be issued.
If you find you cannot look after your animal for whatever reason, LGL will accept them as a return, but no refund will be issued. The owner will also be responsible for shipping or delivering the animal to us.
Liability
Parasites
Although we test and treat regularly, parasites coming in from live food are often unavoidable. Due to this LGL is not liable for any parasites present in an animal. We recommend all new additions are quarantined and tested.
After the first 2 weeks, LGL is not liable for any health issues in animals sold. In order to receive a refund, we require a write-up from an exotic vet, or a necropsy if the animal passes. Under no conditions is LGL liable to pay vets bills exceeding the cost of the animal.
Couriers and Shipping
LGL uses third-party companies for all shipping, both domestic and international. By placing an order with LGL, you agree to be bound by the terms and conditions of these third-party shipping companies.
LGL is not liable for any delays, cancellations, or price changes that may occur during the shipping process. Any issues or concerns regarding shipping should be directed to the relevant third-party shipping company.
LGL's responsibility is limited to getting an animal booked onto the correct courier run. LGL is not responsible for any issues that may occur during the shipping process, including but not limited to the safe transport, handling, and delivery of the animal. Any issues or concerns regarding the transport of the animal should be directed to the relevant third-party shipping company.
Genetics and Lineage
LGL labels animal genetic information as accurately as we can with the information we have, but we are not responsible for any animals having additional genes. We are as transparent as possible, and always make an effort to label things accurately and test breed our stock. However, we cannot guarantee that all animals will not have any hidden genes.
LGL is not responsible financially or otherwise for any hidden hets that may be present in animals purchased from us
Misc
LGL will not be held responsible for any injury or damage caused by the gecko after it has left our premises.